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Swab Registration System

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Welcome to FAQ page for the Swab Registration System. This page serves to address  basic questions for companies using the Swab Registration System to book swab tests for their employees. 

 

Account Login Issues 

My company did not receive a new password after triggering “forget password”. Why is this so?
The email could be in your junk/spam folder or it could be blocked by your company server.

What can you do:
1. Check your email’s spam/junk folders
2. Check with your company IT team if there is a filter that prevents the sending of e-mails from the Swab Registration System (srs_noreply@hpb.gov.sg)
My company did not receive the login email. What could be the reason?
When you did not receive the login email, there could be various reasons such as the following:
- Email provided during account creation is wrong
- Email could have landed in your junk/spam folder
- Email is blocked by your company's server
 
What can you do:
1. Check that you are using the email address that you have submitted to your sector lead (i.e. MOM/BCA/EDB)
2. If you cannot remember which email address was submitted, please check with your sector lead.
3. Check your email’s spam/junk folders
4. Check with your company IT team if there is a filter that prevents the sending of e-mails from the Swab Registration System (srs_noreply@hpb.gov.sg)
 
My company told me that that they do not filter for such emails or that they cannot remove the filter. What should I do next?
You need to create a Gmail account for the purpose of using of SRS. This new Gmail account will serve as your new Login Email Address. 

Once created, please inform your sector lead that you have a new Login Email Address and request sector lead (i.e. MOM/BCA/EDB) to update their records.

Once the record is updated, you can try to log in with your new Login Email Address.
My company IT has removed the filter for my email. What should I do next?
Go to https://swab.hpb.gov.sg/ext/Login.aspx click on “Forget password” and key in the verification code so that you will receive a new password. New password will be sent to your email.  
 
I did not receive the OTP. What should I do?
Please check with your sector lead (i.e. MOM/BCA/EDB) if your mobile number is correctly reflected in the system. If it is not reflected correctly, please request sector lead to update your mobile number in the system.
My account is suspended and/or blocked. What should I do?
This occurred due to multiple incorrect login attempts. Please inform and request your sector lead (i.e. MOM/BCA/EDB) to verify and unblock your account.  


Missing Employees' Names

There are missing employees' names on my company's list. What could be the issue?
Missing employees could be due to various reasons.

- They were COVID-19 positive workers
- Their work passes are no longer valid e.g. expired or cancelled
- There were changes to their living arrangements e.g. they moved from a cleared dormitory to an uncleared dormitory
- They are under Stay Home Notice (SHN) and/or Quarantine Order (QO)
 
Employers can use the Safe@Work Portal to check for the above conditions. If the workers fulfil any of the above conditions, their names are automatically removed from the system. 

If the workers do not meet of any of the above conditions, please contact your sector lead (i.e. MOM/BCA/EDB) for further assistance. 


Missing Appointments

Scheduled appointments are missing in the system. What could be the issue?
Missing scheduled appointments could be due to various reasons.

- They were COVID-19 positive workers
- Their work passes are no longer valid e.g. expired or cancelled
- There were changes to their living arrangements e.g. they moved from a cleared dormitory to an uncleared dormitory
- They are under Stay Home Notice (SHN) and/or Quarantine Order (QO)
 
Employers can use the Safe@Work Portal to check for the above conditions. If the workers fulfil any of the above conditions, their names are automatically removed from the system. 

If the workers do not meet of any of the above conditions, please contact your sector lead (i.e. MOM/BCA/EDB) for further assistance.  


User Guides

Where can I find the latest user guides?
You can write in and request for the user guides at AskSRS@hpb.gov.sg

   
Further Questions and Issues   

I am facing issues which are not listed on this page. What should I do?
If there are other issues/queries pertaining to SRS which are not addressed on this page, please write in to AskSRS@hpb.gov.sg