Mobile Application FAQ for Health Insights Singapore (hiSG)
Frequently asked questions about the hiSG mobile application.
Last updated 26 March 2026
A) Syncing data from study device
A1) How do I sync data collected from the Fitbit device to the hiSG mobile app?
The hiSG mobile app will automatically sync with the Fitbit mobile app when it is launched. However, if you wish to refresh the data, you can also tap on the “Sync now” button on the dashboard.
A2) I have synced my data on the hiSG mobile app. Why is the data shown on the app not updated?
As the hiSG mobile app retrieves Fitbit device data from Fitbit’s servers, do remember to sync your Fitbit device to the Fitbit mobile app first before launching the hiSG app. This will help to ensure that the hiSG app can access the most updated data and reward you with Healthpoints.
If the data is not shown, you can also tap on the “Sync now” button on the dashboard.
TIP: Keep your Fitbit mobile app in the background to allow automatic syncing of your Fitbit device with the Fitbit app every 15 minutes (when Bluetooth is turned on)! This will help reduce the time required for manual syncing.
A3) How often should I sync the data from my Fitbit device?
You are strongly encouraged to sync the device daily, or as frequently as you can. This will minimise the chances of data loss and ensure that you receive your Healthpoints too!
B) Food & drinks logging
B1) The app cannot seem to recognize the image(s) of the food/drinks that I have taken.
Our image recognition engine returns a list of best guesses of food/drink items for every image you upload. You can review the list and select the correct food/drink item.
If your food/drink item cannot be found in the list, you can try to retake the photo and position your food/drink in the middle of the frame. Do also ensure that the ingredients and colours of your food/drink item are captured in the frame as much as possible so that the app can better recognize your food/drink! (E.g., prawns in a bowl of prawn noodles soup should be visible).
Alternatively, you can use the manual logging function by selecting the “None of the above” option. This will direct you to the search bar where you can type in the item that you want to log.
B2) I can’t seem to find the food/drink I am eating/drinking in the database. Are there missing items?
As we are continuously updating our food and drinks database, some of the items might not be available.
Therefore, in order to log items that are not found in our database, tap on the “None of the above” option and enter the name of the item. Healthpoints will be awarded accordingly, and your data will help us grow the database as well.
B3) Can I log meals that I have had in the past week?
You can log your meals for the day, as well as for the previous day. Unfortunately, you will not be able to log meals further in the past.
B4) Can I log more than the minimum requirement of 3 days of meals every 3 months?
Yes, of course! You are welcome to log your meals as frequently as you wish. You will also receive Healthpoints for your contribution, up to a maximum of 7 days per calendar month.
C) Survey completion
C1) How long is the survey opening period?
You will receive a notification on your mobile phone when a new survey opens on the hiSG app. The survey opening period will be indicated on the survey widget on the dashboard. In general, surveys will be open for responses for 14 days.
C2) When should I complete the survey?
You are encouraged to complete the survey as soon as it opens. You will be rewarded with more bonus Healthpoints when you complete the survey early!
TIP: Surveys that are expiring first will appear at the top of the survey list.
C3) Can I complete the survey across multiple sessions?
You are strongly encouraged to complete the survey in one sitting. However, if you happen to be interrupted while doing the survey, you may save your answers and return to the survey at a later time. Do remember to submit your survey before the closing time in order to earn your Healthpoints.
D) Healthpoints and rewards
D1) What can I do to earn Healthpoints?
You can tap on the ♥ Healthpoints tab in the app to view a summary of all the tasks that you can complete to earn Healthpoints every day. Remember to check this tab regularly and complete the tasks to earn your Healthpoints!
D2) I have completed my tasks, how do I view the Healthpoints I have earned?
Once you have completed a task, tap on the ♥ Healthpoints tab in the app to view a summary of the total Healthpoints earned for that day. Your total Healthpoints balance will be reflected in your HPB Loyalty Platform e-wallet.
D3) How can I redeem my Healthpoints?
To redeem your Healthpoints, you can follow these steps on the hiSG app:
Tap on the ♥ Healthpoints tab in the app.
Tap on “Redeem My Healthpoints”.
Once you have been redirected to the HPB Loyalty Platform, tap on “e-wallet” to view your e-vouchers and total Healthpoints balance.
Tap on “Home” on the top left corner of the HPB Loyalty Platform page to browse the Healthpoints rewards catalogue and select your preferred rewards (e.g. vouchers).
D4) What rewards can I redeem with my Healthpoints?
Your Healthpoints can be used to redeem the following categories of rewards such as:
Vouchers (For the list of participating partner merchants, please visit www.healthhub.sg/rewards)
TransitLink e-Vouchers
PAssion Card TapForMore Points
Complete tasks to earn more Healthpoints and redeem your rewards!
D5) Do my Healthpoints have an expiry date?
Yes, do remember to redeem your Healthpoints before they expire!
If you also use HPB’s Healthy 365 app, you can view the expiry date of your Healthpoints by tapping on “My Healthpoints” to view the Healthpoints summary page.
E) General
E1) Do I need access to mobile data or Internet connection to use the hiSG app?
Yes, you will require Internet access (e.g., Wi-Fi connection or data plan) to sync your Fitbit data with the hiSG app, update your earned Healthpoints, log your meals, and redeem your Healthpoint rewards.
E2) Will I lose my data and progress if I change my smartphone during my participation in hiSG?
No, you will be able to access your past data by downloading the hiSG app to your new smartphone and restoring your profile. However, do remember to sync the same Fitbit device with both Fitbit and hiSG apps in your old smartphone before changing to a new smartphone to minimize the chances of data loss.
Feel free to contact us at 64354008 or email us at hisg@hpb.gov.sg if you encounter any problems.